Refund policy

REFUND & RETURN POLICY

Overview

Our refund and return policy is valid for 60 days. If 60 days have passed since you received your item, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Return Requirements

  • Items must be returned within 60 days of the order delivery date.

  • Items must be unworn, unwashed, undyed, and free of perfume or other scents.

  • Items must have all original tags attached.

  • Any product marked "FINAL SALE" cannot be returned.

  • All footwear returns must include the shoe box in its original condition, without postal labels affixed to the box.

  • Bags sold with a dust bag or other packaging must be returned with the original dust bag and packaging included.

  • Due to hygiene reasons, the following items are non‑returnable: lingerie, stockings, hair accessories, hats, and earrings.

Please note that if you paid shipping on your original order, those shipping charges will not be refunded. If your return does not meet the requirements above, it may be sent back to you at an additional cost to the customer.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited to your credit card or original method of payment within 1–3 business days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company – it may take 1–3 business days for the refund to be officially posted.

  3. Contact your bank – refunds usually take 1–3 business days to appear.

If you have completed all of these steps and still have not received your refund, please contact us at info@maxinlulu.com.

Sale Items

Only regular‑priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at info@maxinlulu.com and send your item to the address below:

maxinlulu
131 Baldwin St, Lowell, Massachusetts 01851, United States
+1 (814) 931-9488

Shipping Returns

To return your product, please mail it to the following address:

maxinlulu
131 Baldwin St, Lowell, Massachusetts 01851, United States
+1 (814) 931-9488

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning a more expensive item, you may wish to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For any questions regarding refunds and returns, please contact us at info@maxinlulu.com.